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Notes From the Fieldby Martin Weil

October 4, 2014

JP Morgan’s Milestone in Customer Service

J.P. Morgan Chase won’t notify those customers who have been affected by its summer security breach — estimated to be two-thirds of U.S. households — that their personal information was exposed…When asked why, the spokesperson said, “That’s just what we’re doing.”
My business is also in the financial services. If we were to have a breach of confidential client information, we would be required to notify each customer affected.
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