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Notes From the Fieldby Martin Weil

October 1, 2014

“Stealthy Starbucks” – How Business Adapts to a Different Culture

The new supervisor thought his idea was innocent enough. He wanted the baristas to write the names of customers on their cups to speed up lines and ease confusion, just like other Starbucks do around the world.

But these aren’t just any customers. They are regulars at the CIA Starbucks.

This WaPo article takes a peek at daily life at the “world’s busiest” Starbucks inside the CIA’s Langley, VA HQ.

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