Notes From the Fieldby Martin Weil

July 16, 2014

Comcast Customer Service Fail

This recorded telephone call of a consumer attempting in vain to cancel his Comcast service is lighting up the Internet, and creating a PR nightmare for the company. While this sounds like a parody but apparently is not, the experience seems not that different from ones I – and according to Yahoo Finance, most other consumers – have had with the cable company’s customer service reps of late.

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