Notes From the Fieldby Martin Weil

November 20, 2014

A Quote That Resonates

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

-W. Edwards Deming

see also Ken Blanchard’s Raving Fans, the book that inspired me back in 1997 to start an advisory business that actually put the clients first.

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